Easy Return Policy at OffgridConnection
14 Days to return: If you regret your purchase, you can easily return it within 14 days. Write to us at Business@offgridconnection.com with your order number and we will help you further.
Note: There are few items where the 14-day right of withdrawal does NOT apply. If this is the case, it will be stated in the product description of the rewarding product.
What You Need to Know About Returns
- Payment for Returns: You must pay to send the item back yourself.
- Item Must Be Like New: To get your money back, the item must be unused and in the original packaging.
- Refund: When we receive the item back, we will check it and refund your purchase.
Status at Return:
You are only liable for any deterioration in the value of the item which is due to handling other than necessary to determine the nature, properties and function of the item. In other words, you can examine the item as you would in a physical store.
If the item has been used more than described above, it is considered used, which means that if you cancel the purchase, you will only receive a partial or no refund of the purchase amount. This depends on the commercial value of the item at the time of receipt of the return. In order to receive the full purchase amount back, the product should only be tested without actually being used.
If the item is damaged upon receipt
- Please report to us immediately with photos at Business@offgridconnection.com if your item is damaged when you receive it.
- We cover the cost of returning damaged goods.
Cancellation of Order
- Do you want to cancel your order? Contact us as soon as possible to avoid extra costs.
- If canceled before we send the item, you will receive a full refund. After dispatch, the normal return policy follows.
Extra Info
- Special conditions for certain products will be stated in the product descriptions.
- "Used" products cannot be returned.
- Products purchased for one-time use, such as for fairs, cannot be returned.
For more info, check out our FAQ page.